Due to shipping carriers, delays in shipping can occur that are out of our control, we appreciate your patience!
- Orders placed with Standard Shipping leave our Utah warehouse in 1-2 business days.
- Once Standard Shipping your package leaves our warehouse, orders arrive in 4-6 business days. Delays can occur during transit that are out of Sparkle In Pink's control.
- Weekends and some holidays do not count as business days.
- Most customers receive their order within a week of placing their order.
- Rush shipments are shipped out same business day if order is placed before 1:00pm MST, and next business day if placed after 1:00pm MST. Saturday and Sunday and some holidays are not considered business days. Your package will be delivered in 2-3 business days after it leaves our warehouse. These times are all estimates, and are not guaranteed. Carrier delays can occur that are out of Sparkle In Pink's control, especially around Black Friday and the holidays.
- Overnight will ship same business day if order is placed before 1:00pm MST and will arrive the following business day. Orders placed after 1:00pm MST, on weekends or on holidays will ship out next business day (usually Monday) and be delivered on the following business day. (usually Tuesday) Weekends and holidays do NOT count as business days.
- Please allow orders that contain personalized and/or embroidered items an additional 2-3 business days to be fulfilled.
- Shipping carrier delays may occur that are out of Sparkle In Pink's control.
- Once your order has been shipped you will get an email sent to you with a tracking number. You can use that number to track your package through carrier tracking services.
- If you have any questions or concerns about shipping please feel free to contact us at 1-866-328-9752.
- We are not responsible for any lost or stolen packages. If you are having trouble tracking your package with the tracking number we provide please our customer service team by emailing firstname.lastname@example.org.
- If you purchased Diamond Package Protection when you placed your order and your package is lost in transit, or stolen, you may file a claim by going here.
- We are unable to change or edit an order after it has been submitted. If you need to cancel an order, please call us at 1-866-328-9752 or email us at email@example.com soon after placing your order. Once your order is processed and fulfilled, we will be unable to cancel your order.
- If you don't want to pay for shipping, and are located in Utah, you're in luck! Sparkle In Pink offers free local pickup! Just choose the "Pickup" option when checking out.
- We are located at 930 W 14600 S, Suite 100, Bluffdale, UT 84065.
- Click here to be taken directly to us.
- Our pickup hours are as follows:
- Monday-Thursday: 9:00am-3:00pm
- Friday: 9:00am-12:00pm
- Saturday-Sunday: Closed
- All Local Pickup orders must be picked up within 30 days of receiving your pickup confirmation email, if not, items in your order will be restocked and you will not receive a refund.
- Local Pickup orders qualify for free returns! Simply bring the items you'd like to return back to our warehouse, and we'll get you taken care of!
- Local Pickup is only available in Utah as we only have one warehouse.
- If a package is returned to us due to an incorrect or incomplete adrdress, is marked "unclaimed" or "return to sender," or has been deemed undeliverable for any reason by the carrier, we will reach out to you via email.
- Customers are responsible for any RTS (return to sender) fee that is incurred if the address is provided incorrectly.
- Once we receive the package back from the carrier, we can reship the package or refund the subtotal of your order minus the RTS (return to sender) fee.
- If you select to have the package reshipped you will need to pay the RTS(return to sender fee) and a shipping fee.
- If you select to have the order refunded that will not be issued until the parcel has arrived back in our facility.
- Note: Once we have processed a refund, it can take your bank anywhere from 2-8 business days to process the refund on their end and issue it back to your account.
- To ensure this does not happen, please make sure you provide the correct address at checkout. We are not responsible if your order gets delivered to the wrong address or is sent back to us due to an incorrect address.
Sparkle In Pink offers "Diamond Package Protection" to our valued customers, allowing them the choice of added protection for their packages during transit. This non-refundable coverage applies to situations involving items that are lost, stolen, or damaged during transit.
Nature of Protection:
The "Diamond Package Protection" is not, and should not be interpreted as, insurance of any kind. By opting into this protection, customers acknowledge and understand the distinction.
In the event that items covered by "Diamond Package Protection" have been lost, stolen, or damaged during transit, customers have the option to choose from three alternatives:
- Replacements: The customer may choose to have their package replaced via rush shipping.
- Store Credit: The customer may choose to receive store credit totaling the amount of the purchase, plus an additional $5 value.
- Refund: The customer may choose to receive a full refund for the items within their order.
Please note that Diamond Package Protection is a non-refundable purchase, and will not be offered in any form of protection compensation.
All orders are eligible for "Diamond Package Protection" if the customer has opted-in and purchased the protection at checkout.
- Stolen Packages: For a package to be considered stolen, it must show as delivered in the tracking system and not arrive for over 24 hours.
- Lost Packages: A package is considered lost if it has shown no movement for at least 5 days.
- Damaged Items: In the rare case that our clothing items are damaged during transit, we may request pictures as proof. However, given the nature of our products, we anticipate minimal occurrences of this nature.
Customers can easily file a claim through our return portal. This portal will guide customers through a series of questions regarding their claim. Once the claim has been completed and submitted through the return portal, our Customer Service team will promptly receive and process your claim.
- Frequent Claims: While we aim to make the claims process smooth and customer-friendly, customers who repeatedly file claims will be subject to closer scrutiny to ensure the legitimacy of their claims. Police reports or other validation methods may be requested after a claim is filed.
Customer Service Commitment:
Our dedicated customer service team strives to handle all claims promptly. We aim to respond to claims within one business day, ensuring a swift resolution for our customers.
- Non-Refundable: The fee for the "Diamond Package Protection" is non-refundable under any circumstances.
- Coverage Amount: There are currently no monetary limits on the "Diamond Package Protection". However, the cost of protection may vary based on the value of the order.
- Chargebacks: Diamond Package Protection is voided if a chargeback is filed for your order. Any claims filed for orders with an active chargeback will be rejected.
By opting into the "Diamond Package Protection", customers agree to the above terms and understand the nature and scope of the protection offered.