Frequently Asked Questions

  • We are located in Bluffdale, Utah here in the United States!
  • All orders are processed and shipped from our warehouse in Utah
  • Of course! Sparkle In Pink was founded in 2011 and has been the top rated children's boutique for many years, now with over 100,000 5-star reviews! 
  • Orders leave our Utah warehouse 1-2 business days from when you order, then an additional 3-7  business days are required for delivery. If you need your package sooner, we also have various expedited options to get you your package as soon as tomorrow!  Holidays and weekends are not considered business days.
  • Please visit our shipping page for more details.
  • We pride ourselves in always putting the customers first.  Our customer service team is readily available to help answer any questions or solve any issues you may have!
  • You may contact us via phone, live chat, or email
  • Our phones are available from 9:00am-3:00pm Mountain Time Monday-Thursday, and from 9:00am-12:00pm Friday
  • Our phone number is 1-866-328-9752
  • Live chat is available Monday-Friday from 6:00am-9:00pm Mountain Time
  • Access live chat by pressing the chat icon in the bottom right corner of your screen
  • Emails are responded to in the order they are received as quickly as possible.
  • Our email address in support@sparkleinpink.com
  • Hours of availability may vary based on holidays
  • Orders may be returned within 30 days of receiving your order.
  • Clearance and mystery items are non-returnable.
  • Holiday items will receive store credit only if the order is placed within 10 days of the holiday
  • Returns are free if refund method is store credit.
  • Returns cost a flat $6.99 per return if a refund is requested.
  • Return cost will be deducted from total refund amount.
  • Please visit our returns page for more details.
  • Yes! All of our products run true to size, unless on rare occasions we get a product that is slightly off, it will be listed in the product description to either size up or size down.
  • We're glad you asked! Sparkle In Pink is a direct to consumer business, meaning we cut out the middleman! By cutting out steps from what typical businesses do, there are less people needing to get paid, and we pass those savings onto you, our amazing customers!
  • Customers can earn Sparkle Bucks for various doing various activities and can redeem them for discounts off your next order!
  • Sparkle Bucks are redeemed at checkout
  • There are no minimum amounts of Sparkle Bucks needed in order to redeem them
  • Every Sparkle Buck is worth one penny, so 100 Sparkle Bucks = $1
  • If you are having issues with the rewards program, please make sure to sign in!  The number one issue we see is customers are not signed in, so they are unable to view the rewards slider at checkout.
  • Please visit our Diamond Rewards page for more details