Frequently Asked Questions

• We are located in Bluffdale, Utah here in the United States!
• All orders are processed and shipped from our warehouse in Utah

• Of course! Sparkle In Pink is family owned and was founded in 2011 by Quynn Larsen. Our family makes up a large part of our team – from working with our manufacturers to crafting our exclusive designs in-house–making Sparkle In Pink a brand you can trust.
• Sparkle In Pink has been the top rated children's boutique for many years, now with many Customer Reviews! Check out our reviews to hear why so many families love and trust Sparkle In Pink.

• Standard Shipping orders leave our Utah warehouse in 1-2 business days, followed by an estimated 4-6 business days for delivery. Weekends and holidays do not count as business days.
• Rush and overnight shipping options are available. Personalized or embroidered items need an additional 2-3 business days for fulfillment. Carrier delays may occur.
• Visit our shipping page for cutoff times and full details.

U.S. orders qualify for free standard shipping when the subtotal is $75 or more after discounts and before taxes, and the order includes at least one non-clearance item. Clearance-only orders do not qualify. See our Shipping Information page for details.

After your order ships, we email a tracking number so you can follow its progress with the carrier. If your package is delayed or missing, contact support@sparkleinpink.com.

Check the carrier tracking details and contact support@sparkleinpink.com. If you purchased Diamond Package Protection, a package marked delivered must be missing for more than 24 hours to qualify as stolen under that program. See Shipping Information for claim details.

• We pride ourselves in always putting the customers first.  Our customer service team is readily available to help answer any questions or solve any issues you may have!
• You may contact us via phone, live chat, or email
• Our phones are available from 9:00am-3:00pm Mountain Time Monday-Thursday, and from 9:00am-12:00pm Friday
• Our phone number is 1-866-328-9752
• Live chat is available Monday-Friday from 6:00am-9:00pm Mountain Time
• Access live chat by pressing the chat icon in the bottom right corner of your screen
• Emails are responded to in the order they are received as quickly as possible.
• Our email address is support@sparkleinpink.com
• Hours of availability may vary based on holidays

• File your return within 30 days of receiving your order. Items must be complete, unworn, in original condition, and in the original packaging.
• Free gifts, promotional items, clearance items, mystery boxes, bath bombs, and customized items are non-returnable. Contact us directly if an item is damaged or defective.
• Returns are free when you choose store credit or the return shopping option. Exchanges are also free.
• Refunds to the original payment method have a flat $6.99 fee per return, deducted from the refund. Original shipping charges are non-refundable.
• Holiday items purchased within 10 days of the holiday or after the holiday receive store credit only.
• Visit our returns page for the complete policy and to start a return or exchange.

Diamond Package Protection is an optional, nonrefundable checkout add-on for packages lost, stolen, or damaged in transit. A covered package is considered lost after at least 7 days without tracking movement; if tracking says delivered but the package is missing, the stolen-package rule applies after more than 24 hours. See our Shipping Information page for claim details.

Most customers find our styles true to size, but fit can vary with the item, style, and fabric. Check “Size & Fit” for any item-specific size-up or size-down guidance, then use the hand-measured chart for the exact product. Compare with a garment that fits and follow the chart’s measuring instructions. Our Size Chart page has more details.

Open the “Fabric & Care” section on the product page for that item’s fabric composition and washing instructions. The same page has a “Size & Fit” section and a hand-measured size chart where available.

Mom & Me and family pieces are generally selected separately so you can choose the right size for each person. Check “What’s Included?” on the product page and confirm each selected piece in your bag before checkout.

• We're glad you asked! Sparkle In Pink is a direct to consumer business, meaning we cut out the middleman! By cutting out steps from what typical businesses do, there are fewer people needing to get paid, and we pass those savings onto you, our amazing customers!

• Customers can earn Sparkle Bucks by completing activities and can redeem them for discounts off your next order!
• Sparkle Bucks are redeemed at checkout
• There are no minimum amounts of Sparkle Bucks needed in order to redeem them
• Every Sparkle Buck is worth one penny, so 100 Sparkle Bucks = $1
• If you are having issues with the rewards program, please make sure to sign in!  The number one issue we see is customers are not signed in, so they are unable to view the rewards slider at checkout.
• Please visit our Diamond Rewards page for more details

Check “What’s Included?” on the exact product page for the pieces you will receive. Product photos may show styled looks; do not assume an accessory is included unless the listing explicitly names it. For matching family styles, select and add each version and size you want to your bag.

Measure a clothing item that currently fits your child, then enter those garment measurements in the Size Calculator on the exact product page. Open “What’s My Size” or “Size Chart” for the item’s chart and measuring videos, and follow the instructions for each measurement. Our Size Chart page has general measuring tips.

Open the product page and select the exact version and size you want. Check the displayed price and availability for that selection, then confirm the pieces, sizes, and final total in your bag and at checkout. Availability can differ between sizes and family pieces; a photo of a matching outfit does not mean all pieces are available together.