Store Policies

Available payment methods and any installment options are shown at checkout. For eligible refunds, fees, and timing, see our Returns & Exchanges page. If you have a payment question about your order, contact customer service.

• We pride ourselves in always putting the customers first.  Our customer service team is readily available to help answer any questions or solve any issues you may have!
• You may contact us via phone, live chat, or email
• Our phones are available from 9:00am-3:00pm Mountain Time Monday-Thursday, and from 9:00am-12:00pm Friday
• Our phone number is 1-866-328-9752
• Live chat is available Monday-Friday from 6:00am-9:00pm Mountain Time
• Access live chat by pressing the chat icon in the bottom right corner of your screen
• Emails are responded to in the order they are received as quickly as possible.
• Our email address in support@sparkleinpink.com
• Hours of availability may vary based on holidays

• After your order ships, we email you a tracking number to follow the package with the carrier.
• Orders cannot be changed after submission. If you need to cancel, call 1-866-328-9752 or email returns@sparkleinpink.com as soon as possible. We cannot cancel an order once it has been processed and fulfilled.
• For current tracking and package help, see our Shipping Information page.

• We advise our customers to never leave a young child unsupervised while using our products. Our products may contain small components and could potentially become a choking hazard. All Sparkle In Pink products are for use at your own risk. By placing an order you agree that Sparkle In Pink accepts no liability for use, misuse, or lack of supervision while using our products.

• Orders ship from our Utah warehouse. Standard shipping usually leaves in 1–2 business days and arrives 4–6 business days after dispatch.
• Rush orders placed before 1:00 p.m. Mountain Time usually ship the same business day and arrive 2–3 business days after dispatch. Overnight orders placed before that cutoff usually arrive the following business day. These times are estimates; weekends, holidays, and carrier delays can add time.
• U.S. orders of $75 or more after discounts and before tax qualify for free standard shipping when they include at least one non-clearance item.
• Free local pickup is available at 930 W 14600 S, Suite 100, Bluffdale, UT 84065; choose Pickup at checkout and wait for the confirmation email.
• See Shipping Information for current rates, pickup hours, tracking, and delivery details.

• We offer international shipping, but it can be fairly costly due to many added expenses when shipping across borders.  We are hoping to find a better way to navigate international shipping in the future!

• Orders are usually fulfilled at our Utah warehouse in 1–2 business days. Personalized or embroidered items need an additional 2–3 business days.
• Weekends and some holidays are not business days. Fulfillment and carrier delays can occur, especially during busy periods. See Shipping Information for current estimates.

• Sparkle In Pink is committed to protecting your privacy. Visit our Privacy Policy, which is incorporated by reference into, and made part of, these Terms. Sparkle In Pink may change the Privacy Policy in the future. You should check the Privacy Policy frequently for changes.

• All items purchased "On Clearance" are not eligible for returns and are considered Final Sales.

At Sparkle In Pink, we run many fun and unique sales throughout the year. To always be kept in the loop, be sure to subscribe to our email and text lists!

• Discount codes need to be input at checkout before checking out in order to receive the discount.
• Only one discount code can be used per order
• Sparkle Bucks and discount codes cannot be used on the same order.
• Discount codes do not apply to clearance or mystery box items.
• If there is an active promo to get a free item with your order, the free item must be added to your shopping bag before checking out in order to receive it.