Customer Care

Find current answers to common questions below. For order-specific help, contact our customer service team.

Shipping and tracking

Standard U.S. shipping usually leaves our Utah warehouse in 1–2 business days and arrives 4–6 business days after dispatch. Personalized or embroidered items require an additional 2–3 business days for fulfillment. Rush and overnight options, rates, free-shipping eligibility, local pickup, tracking, incorrect-address procedures, and package-protection claims are explained on our Shipping Information page. Delivery times are estimates and carrier delays can occur.

Returns and exchanges

To start an eligible return or size exchange, use the “Start Your Return or Exchange” button on our Returns & Exchanges page within 30 days of receiving your order. Free size exchanges are available. That page explains return fees and exclusions, including clearance and customized items. For a damaged or defective item, contact returns@sparkleinpink.com with photos instead of starting a standard return.

Sizes and rewards

Check the size chart and size options on each product page; our Size Chart page has more guidance. For points and rewards, sign in and visit Diamond Rewards.

Contact us

Questions about an order, shipping, or a product? Visit Contact Us or call 1-866-328-9752.

Product use and safety

We advise our customers to never leave a young child unsupervised while using our products. Our products contain small components and could potentially become a choking hazard. All Sparkle In Pink products are for use at your own risk. By placing an order you agree that Sparkle In Pink accepts no liability for use, misuse, or lack of supervision while using our products.